Shipping Policy

Effective Date: August 11, 2023

Thank you for choosing OsakiGems.com for your online shopping needs. We are committed to providing you with a seamless and convenient shopping experience. This Shipping Policy outlines important information about the shipping of your orders.

Shipping Methods

We offer a variety of shipping methods to cater to your needs. The available options will be displayed at checkout, and you can select the one that best suits your preferences and delivery timeline. Our shipping methods may include:

• Standard Shipping: Estimated delivery within 2 business days.
• Expedited Shipping: Estimated delivery within 1 business day.
• Overnight Shipping: Guaranteed delivery within 1 business day.

Shipping Regions

We currently offer shipping within the United States. Please note that certain products may have shipping restrictions based on local regulations or product characteristics. If your location is not covered, we apologize for any inconvenience.

Order Processing

• All orders are typically processed within 2 business days after payment verification.
• Orders placed on weekends or holidays will be processed on the next business day.
• Order processing may be delayed during peak seasons or promotional events.

Tracking Your Order

• Once your order is processed and shipped, you will receive a shipping confirmation email with a tracking number.

• You can track your order's status and estimated delivery date through our website or the carrier's website using the provided tracking number.

Shipping Charges

• Shipping charges are calculated based on your selected shipping method, destination, and order weight/size.
• We may offer free shipping promotions from time to time. Please refer to our website or promotional materials for more details.

Address Accuracy

• Please ensure that your shipping address is accurate and complete to prevent delivery delays or issues.
• We are not responsible for orders delivered to incorrect or incomplete addresses provided by the customer.

Shipping Delays

• While we strive to meet the estimated delivery times, unforeseen circumstances or factors beyond our control may cause delays.

• We will communicate any significant delays and provide updated delivery information as soon as possible.

Customs and Import Duties

• International orders may be subject to customs duties, taxes, or other fees imposed by the destination country. These charges are the responsibility of the customer.
• We are not responsible for any customs clearance delays or additional charges incurred.

Returns Due to Shipping Issues

• In the event that your order is returned to us due to an incorrect address or delivery failure, we will contact you for further instructions. Additional shipping charges may apply.

Lost or Damaged Shipments

• If your order is lost or damaged during transit, please contact our customer support team within [X] days of the expected delivery date. We will work with you to resolve the issue.

Contact Us

If you have any questions or concerns regarding our shipping policy, please don't hesitate to contact our customer support team at hello@bouldersoftwaregroup.com.

We appreciate your trust in OsakiGems.com and look forward to serving you with the best shopping experience.

Boulder Software Group, Inc.

2650 Mapleton Ave.

Boulder, CO 80304

hello@bouldersoftwaregroup.com